We hope you’ll be happy with your purchase, however if it’s not what you were expecting, we can arrange an exchange or refund.

How to return an item:

  1. Please register your return by filling in the contact form
  2. Please pack and return your item in its original unused condition along with your completed returns form, (this should have arrived with your order) within 14 days of receipt of your delivery. If you didn’t receive a returns form with your order, please enclose a note with your Name and Order Number inside the box that you are returning, or click here to print a new form. Any items returned without a returns form or order number will not be refunded
  3. Please send your return to: The Consortium, 39 Jewry Street, Winchester, Hampshire, SO23 8RY, England

Please obtain proof of postage; we cannot be responsible for items lost or damaged in transit - please ensure that any return is packaged appropriately. Once we have received the item, we will issue a refund for the full cost.

Unfortunately, we are unable to refund the return postage. If you want to return an item of furniture you must notify us within 14 days. We can organise collection but all costs incurred are non-refundable and the customer will need to bear all return delivery costs. If returning items from another country, you will need to cover any import duties that may arise.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

All orders (including overseas orders) will be refunded within 28 days of receiving the goods back from you. The refund will be made in sterling via your original method of payment. The Consortium cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result.